Refund & Cancellation Policy

1. Why we have this policy

Every AstroSutra reading is custom-generated using your personal Vedic birth chart and the specific question you ask. The moment you submit a paid question, our system performs astronomical calculations, produces a written interpretation, and delivers it to your dashboard. That work cannot be reversed or resold to anyone else. Because of this, we structure things so you never have to pay before you know whether you like the service.

2. The joining money

When you create an AstroSutra account, ₹51 is placed in your wallet. This is not a teaser, a sample, or a preview — it is ordinary money, and whatever you spend it on is drawn from your real birth chart and identical in quality to anything paid for on the platform.

You may spend it however you like: on a complete written report, on replies in AI Jyotishi, on a numerology reading, on a chart tool, or on any mixture of them. It is granted once per account and never expires.

• Use it to evaluate the accuracy and the writing style.
• Use it to judge the depth of insight.
• Use it to decide whether AstroSutra is right for you.

This joining money replaces the need for refunds. You see exactly what you’re paying for before you pay us anything.

3. The price list

There are no packs and no plans. You hold one wallet, in rupees, and each thing on the site has a price:

• A full written report on Ask a Question — ₹21.
• One reply from the jyotishi in AI Jyotishi — ₹11. The charge sits on the reply, so if the jyotishi does not answer, nothing is taken.
• A written interpretation on any numerology tool — ₹11.
• A written interpretation on any astrology tool — ₹11.
• One run of the Birth Time Finder — ₹11.

Every calculation, chart and calculator on the site is free to run; only the writing is charged for. The wallet is a single balance, so you may spend it entirely on reports, entirely in chat, or on any mixture. Your wallet is debited only once the work has actually been delivered — so if a reading fails, because of a network fault or an upstream outage, nothing is taken and your balance is left exactly as it was.

4. No-refund policy on top-ups

Once you add money to your wallet, the payment is final and non-refundable. This applies whether or not the money has been spent.

By topping up, you confirm that you have already used (or chosen to skip) the joining money in your wallet and that you are satisfied with the quality of AstroSutra’s readings.

5. What is not eligible for a refund

The following are not grounds for a refund:

• Disagreement with the interpretation or guidance in the reading.
• An unspent balance sitting in your wallet, whether or not you intend to use it.
• Outcomes in your life that did or did not match the reading. Astrology is interpretive guidance, not a guarantee of future events — see our Disclaimer.
• Change of mind after the question has been submitted and the reading generated.
• Any reason of personal preference not covered in section 5 below.

6. The narrow exceptions

We will issue a refund — or, at our discretion, wallet money of equal value — only in these specific situations:

• Duplicate charge. Your bank or the payment gateway charged you twice for the same order due to a technical error.
• Payment without delivery. Your payment was successful but, due to a verifiable system failure on our side, no reading was generated and our team is unable to deliver it within 7 days.
• Unauthorised transaction. A charge was made on your card or UPI without your authorisation, and you have raised the issue with your bank as well as with us.

To request a refund under one of these exceptions, email contact@astrosutra.in within 7 days of the charge with your order ID, the date of the transaction, and a brief explanation. We respond within 3 business days. Approved refunds are processed back to the original payment method within 7–10 business days, depending on your bank.

7. Cancellations

There is nothing to cancel. AstroSutra has no subscription, no recurring plan and no auto-renewal — you add money when you choose to, and never otherwise.

An individual top-up cannot be reversed once it has been paid, and a reading cannot be cancelled once the question has been submitted, because the reading is generated immediately.

8. Account closure

You may close your AstroSutra account at any time. Closing the account does not refund whatever is left in your wallet. If you wish to spend your remaining balance, please do so before requesting account closure.

9. Chargebacks

We ask that you write to us first if anything goes wrong. We almost always sort it out faster than a bank dispute. Initiating a chargeback without first contacting us — particularly for a reading that was successfully delivered — may result in your account being suspended pending investigation. We cooperate fully with bank investigations and provide complete delivery logs as evidence.

10. Joining money and gifted readings

The joining money placed in a new wallet, and any readings or balance we gift you, have no cash value and are not refundable or transferable. Where a refund is approved under section 6, it covers the amount you actually paid us — never money that was added for free.

11. Pricing changes

We may change our prices from time to time. A price change applies only from the moment it takes effect. Money already in your wallet is never revalued, reduced or expired because a price changed.

12. Force majeure

We are not liable for failures or delays caused by events beyond our reasonable control — including but not limited to internet outages, payment-gateway downtime, government action, natural disasters, or upstream service-provider failures. In genuine cases of extended downtime, we may add money to your wallet to compensate.

13. Updates to this policy

We may revise this Refund Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continuing to use the service after a change means you accept the revised terms.

14. Contact us

For any refund or billing question, please contact us first. We are reasonable people and we do read every message.

AstroSutra — A Rank First Technologies brand
F-542, Industrial Area Phase 8A, Sector 75
Mohali, Punjab, India
Email: contact@astrosutra.in
Phone: +91 72045 00002
WhatsApp: +91 72046 00002